Refund Policy

At M S Sharma & Co. we take immense pride in delivering accurate, reliable, and professional GST, taxation, and compliance services. Your satisfaction is our top priority, and we are committed to resolving any concerns you may have with our services.

If at any stage you are not satisfied with our work, please reach out to us immediately. Our team will make every effort to resolve the issue, provide a suitable credit adjustment for future services, or process a refund (as applicable under this policy).

Not Satisfied? Let Us Know!

If you feel that the service delivered does not meet your expectations, please contact us using the same email ID through which the payment was made. Our support team will escalate your concern to the respective professional handling your case, ensuring prompt resolution.

Please note that while we can address delays or issues on our end, we do not have control over:

• Delays or rejections from Government departments (GST, MCA, Income Tax, Trademark Registry, etc.)
• Errors, incomplete details, or incorrect documents provided by the client
• System downtimes or technical failures of Government platforms

We request your patience as our team works to complete your engagement with the best possible outcome.

30-Day Refund Policy

You may request a refund within 30 days of making the payment. However, please note:

• Once access to our platform, portal, or professional services is provided, M S Sharma & Co. will be deemed to have fulfilled its service obligation.
• Refunds, where applicable, will be subject to a 20% cancellation charge (towards administrative, professional, and processing costs).

Change of Service

If you wish to switch the service you purchased for another service offered by M S Sharma & Co., you may request this change within 7 days of your payment.

Requesting a Refund

To initiate a refund:

1. Write to us at info@mssharma.com with details of your transaction and reason for the refund request.
2. Our team will review and process your request within 3–5 weeks, after receiving all necessary information.

Penalties or Tax Payments

Once a service is delivered, the accuracy of data and timely submission of details/documents rests with the client. M S Sharma & Co. will not be liable for:

• Penalties, interest, or late fees imposed by Government departments
• Any tax, duty, or fee payable on behalf of the client
• Costs arising out of incomplete or incorrect information submitted by the client

Factors Beyond Our Control

Certain circumstances are outside our control, including:

• Rejections by Government authorities for legal/technical reasons
• Delays due to Government backlogs or downtime of official platforms (GST portal, MCA, Income Tax portal, etc.)
• Issues caused by third-party associates or agencies not directly employed by M S Sharma & Co.

Refunds cannot be claimed on these grounds.

Force Majeure

M S Sharma & Co. shall not be held responsible for service delays or interruptions arising from events beyond our control, such as:

• Natural calamities, pandemics, strikes, lockouts
• Government actions or changes in law
• Acts of war, terrorism, or other force majeure events

In such cases, we shall not be liable for delay or inability to fulfill service obligations.